ukrainenewsw.com

Booking and Cancellation Policy

This policy explains how appointments are booked, changed and cancelled. It applies to every booking made on ukrainenewsw.com and forms part of the terms shown to you before you order, as required by Article 4 of the Law of Ukraine No. 675-VIII "On Electronic Commerce" dated 03.09.2015.

1. Who provides the service

ukrainenewsw.com, sole proprietor (PE), 12 Sahaidachnoho St, Kyiv, 04070, Ukraine, EDRPOU 18768446, Managing Director Michael Schmidt. Email: contact@ukrainenewsw.com; phone: +380 501 472 2970.

2. Booking and confirmation

Times shown on the site are indicative. A booking is confirmed only when we send you written confirmation by email. Before you confirm, we show the service, its price, the date and time, and any deposit.

3. Deposits and prepayment

Where a deposit is required, its amount, due date and refund rules are displayed before you confirm. Deposits are set off against the final price. Pre-contract information is provided under the Law of Ukraine No. 1023-XII "On Consumer Protection" dated 12.05.1991.

4. Rescheduling

You may reschedule once free of charge if you tell us at least 24 hours before the start time. Later changes are treated as a cancellation.

5. Late arrival

We hold your slot for 15 minutes. After that the appointment may be shortened or treated as a no-show, and the deposit may be retained.

6. Cancellation by you

24 hours or more before the start: no charge, deposit refunded.
Less than 24 hours: deposit retained.
No-show: deposit retained, and the remaining price may be charged.

7. Cancellation by us

If we cancel, we offer a new time or refund all sums paid within 5 business days.

8. Complaints and your rights

Write to contact@ukrainenewsw.com or call +380 501 472 2970; we reply within 10 business days. Under the Law of Ukraine No. 1023-XII "On Consumer Protection" dated 12.05.1991 you may also apply to the State Service of Ukraine on Food Safety and Consumer Protection or to a court.

9. Personal data

Booking data is processed as described in our Privacy Policy, in line with the Law of Ukraine No. 2297-VI "On Personal Data Protection" dated 01.06.2010.